Privacy policy

Reperio Health, Inc. ("Reperio Health," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including ReperioKit and ReperioCare (collectively, the "Services"), through our website, mobile application, and related platforms (the "Platform").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Scope of This Privacy Policy

This Privacy Policy applies to individual end users of the Services, including users who purchase services directly and users whose participation is sponsored by an employer, health plan, or other organization. This Privacy Policy does not apply to information collected by third parties that are not under our control.

Telehealth services provided through ReperioCare are subject to a separate Telehealth Consent. Sharing of information with sponsors or primary care providers is governed by the End User Agreement (EUA), where applicable.

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2. Information We Collect

2.1 Personal Information

We may collect personal information you provide directly, including:

– Name, email address, phone number, and mailing address

– Date of birth

– Account credentials and profile information

– Communications with Reperio Health

2.2 Health and Biometric Information

Depending on how you use the Services, we may collect health and biometric information, including:

– Measurements and results generated through our screening kit

– Information you enter during the screening process (such as height, weight, and other health indicators)

– Information collected or generated during a ReperioCare virtual visit, including clinical notes, diagnoses, prescriptions, and referrals

Certain information collected through ReperioCare may constitute protected health information (PHI) and may be subject to additional legal protections.

2.3 Automatically Collected Information

When you use the Platform, we may automatically collect:

– Device type, operating system, and application version

– IP address and approximate location

– Usage data, logs, and interaction information

– Cookies and similar technologies

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3. How We Use Information

We use information we collect to:

– Provide, operate, and maintain the Services

– Deliver ReperioKit results and ReperioCare services

– Communicate with you about your account, results, and services

– Improve, monitor, and analyze the performance of the Services

– Conduct internal research and generate aggregated or de-identified insights

– Comply with legal, regulatory, and contractual obligations

– Protect the security and integrity of the Platform

We collect and use personal information only as necessary to provide the Services and related functions.

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4. How We Share Information

We may share information in the following circumstances:

4.1 Service Providers

We share information with vendors and service providers who perform services on our behalf, such as cloud hosting, analytics, communications, payment processing, and customer support. These providers are contractually required to protect information and use it only for authorized purposes.

4.2 Telehealth Providers

ReperioCare services are provided by licensed clinicians. These clinicians may access your information as necessary to provide care and are subject to professional confidentiality obligations and applicable law.

4.3 Sponsors and Primary Care Providers

If your participation in the Services is sponsored, or if you authorize sharing with your primary care provider, information may be shared as described in the End User Agreement (EUA).

4.4 Legal and Regulatory Disclosures

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Reperio Health, users, or others.

4.5 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell personal information.

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5. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information. These safeguards include access controls, encryption, monitoring, and regular security testing.

Reperio Health maintains a SOC 2 Type II–aligned security program and conducts ongoing risk assessments and third-party security testing. Access to personal and health information is restricted based on role and job function. While we take reasonable steps to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is deleted or de-identified in accordance with our data retention practices.

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7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

– Access personal information we hold about you

– Request correction of inaccurate information

– Request deletion of certain information, subject to legal limitations

– Opt out of marketing communications

Additional Rights for Certain U.S. States

Residents of certain U.S. states, including California, Colorado, Virginia, and Washington, may have additional rights under applicable privacy laws, such as the right to know what categories of personal information we collect, how it is used and shared, and the right to limit certain uses of sensitive personal information. We do not sell personal information or share it for cross-context behavioral advertising.

You may exercise your rights by contacting us using the information below. We may need to verify your identity before fulfilling certain requests.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Platform, understand usage patterns, and enhance your experience. These technologies help us remember your preferences, analyze performance, and ensure the Services function properly.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

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9. Children's Privacy

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children.

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10. Data Location

Personal information is stored and processed in the United States.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our website with a revised "Last Updated" date. If we make material changes, we may provide additional notice through the Platform or by other reasonable means. Your continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.

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12. Contact Us

If you have questions about this Privacy Policy or how Reperio Health handles your personal information, please contact us using the information below.

For questions about your account, screening experience, or use of the Services, you may also reach out to our support team.

Reperio Health, Inc.

Email for end users: support@reperiohealth.com

Email for privacy questions or concerns: privacy@reperiohealth.com

Mailing address: Reperio Health, Inc., 4784 SE 17th Ave., Suite 120 Portland OR 97202